FAQ
Q: What materials are your coffee tables and TV stands made of? A: Our coffee tables and TV stands are crafted from high-quality engineered wood, solid wood accents, and sturdy metal frames for extra stability, with scratch-resistant, waterproof, and easy-to-clean finishes. All materials are eco-friendly, non-toxic, and built to withstand daily household use, suitable for families and pets.
Q: Are the furniture items easy to assemble? A: Yes, every coffee table and TV stand comes with a detailed, step-by-step English assembly manual, all necessary hardware, and simple tools for hassle-free at-home assembly. Pre-drilled holes and labeled parts make the process straightforward, and most items can be assembled within 30-60 minutes with basic effort.
Q: How do I clean and maintain my living room furniture and decor? A: For coffee tables and TV stands, wipe the surface with a soft, dry cloth to remove dust regularly; for stubborn stains, use a mild damp cloth and avoid harsh chemicals or abrasive scrubbers. Decorative pieces can be dusted with a soft brush or dry cloth, and fragile decor items should be handled gently to avoid breakage.
Q: Can I cancel or modify my order after placing it? A: Orders can be canceled or modified within 24 hours of payment, provided they have not yet been processed or packed for shipping. After this window, large furniture orders are finalized and prepared for transit, so changes or cancellations are no longer possible. Contact us immediately if you need to adjust your order details.
Q: What should I do if my order arrives damaged or defective? A: If your coffee table, TV stand, or decor arrives damaged, defective, or with missing parts, contact us within 48 hours of delivery with clear photos of the product and original packaging. We will review your claim promptly and arrange a replacement, missing parts, or full refund in line with our Return & Exchange Policy.
Q: Do you offer size customization for furniture items? A: Currently, we do not offer custom sizing, but all product dimensions are clearly listed on each product page to help you choose pieces that fit your living room space perfectly. We recommend measuring your available space before placing an order to ensure a proper fit.
Q: How long does shipping take for large furniture items? A: Domestic orders ship within 2-3 business days and arrive in 5-7 business days; international orders take 10-18 business days due to customs processing and oversized shipping requirements. A unique tracking number is sent via email once your order ships for real-time delivery monitoring.